Specializations
Our areas of specialization are self contained, yet interrelated. And they reflect the convergence that is taking place within the fast paced world of Information and communications technologies.
We provide our services with a keen focus on the ‘big’ picture, and a full appreciation of how interrelated ICT technologies can be harmonized for business advantage.
Our philosophy of ‘holistic appraisal’ ensures that we connect the dots, identify the opportunities, eliminate duplications and think ahead of ‘the present’ so that our clients obtain the complete picture and indeed magnify their vision.
We provide advisory services across fixed and wireless telecommunications, Customer Relationship Management & Contact Center, Core IT & IT security, e-business & Multimedia and Human Capacity Building specializations.
Telecommunications
Telecommunications solutions and networks provide the underlying infrastructure for transmission of voice, data and multimedia traffic enriching our lives with the promise of communication and collaboration.
With Nigeria benefitting from existing and planned high capacity submarine communications bandwidth via SAT-3, Glo-1, Main One and WACS; and increasing national fiber optic cabling infrastructure, the opportunities that exist for cost reduction and operational efficiency can be accurately described as transformational.
These opportunities and the choices accompanying them introduce complexities in terms of strategic direction, network design, availability, redundancy, scalability, application support, and transmission options. Issues which we are familiar with, and will guide your establishment through to ensure successful outcomes.
Our telecommunications expertise spans carrier class fixed and mobile networks, enterprise multiservice Wide Area Networks leveraging satellite and fiber based mediums, and service integration.
CRM & Contact Center
CRM solutions provide strong analytical and collaborative functionality facilitating stronger and more profitable relationships with your clients. With properly implemented CRM solutions, each individual receives customized focus from the organization, bringing relevant value propositions to their attention and delivering first class customer satisfaction to guarantee lasting and profitable bonds.
However, despite the often significant investments , many CRM deployments do not meet up with expectations, oftentimes because the critical success factors for CRM implementations are not ‘locked’ into projects upon inception.
Comnavig and its affiliates understand the attributes of the leading solutions and have proven knowledge of how to embark on CRM projects, capturing vital elements such as organizational culture, service ethos, customer profiles, analytical objectives, data normalization and change management, to ensure solutions and projects yield optimal returns on investment.
Contact Center
All the massive investments in back end infrastructure and resources can only be truly harnessed when profitable relationships are built and sustained with the client. To facilitate this, it is critical to have an organized environment for communicating with them, responding to their service related calls and developing new opportunities.
With over 70 million active mobile lines, and widely available telecommunication services, the Contact Center is set to be the pre-eminent platform that will guarantee information consistency, prompt issue resolution, measurable service delivery and business development between organizations and their clients – therefore becoming a key component within the Customer Relationship Management framework.
Modern Contact Center solutions leverage sophisticated call routing, call distribution and reporting capabilities to ensure that a caller gets through to the right resource, within the shortest possible time. And because Contact Centers now tend to include other methods of communication like web and e-mail in addition to telephone calls, the ordinarily difficult choices have become even more challenging.
Unified call routing, comprehensive reporting, power utilization, integration capabilities, solution architecture, integrator competence, support of peripherals etc, are all issues that will determine the responsiveness of an implementation.
Our people have consulted on critical Contact Center implementations in Europe and Nigeria. We understand the attributes of the leading solutions, the local market structure and how to position the Contact Center as a revenue / efficiency enabler rather than a cost center. With our input clients are assured of well considered decisions that will deliver profitable and sustainable relationships with its clients.
Core IT / IT Security
Applications, platforms, operating systems all rely on Core IT platforms to deliver consistent performance. These solutions are therefore foundational to organizations who are keen to transform their business vision to reality.
To support their aspirations we offer a range of specialist IT advisory services that have helped organizations design and select high end server and database solutions, high speed data networks, dynamic web portals, and high performance computing solutions.
We also recognize the importance of protecting all these information assets and have therefore forged alliances with leading IT security consultants around the globe to provide a range of vulnerability testing, intrusion profiling, security policy and other related services that protect the organizations critical information assets, especially as Nigeria increasingly becomes an area of interest for professional hacker groups.
Our Core IT / IT security advisory services ensure that the foundation of the enterprise IT solution framework is well considered, robust and secure to support a vast array of business applications.
e-Business & Multimedia
True e-business occurs when technology is leveraged to improve organizational processes. This could be for the purposes of electronic commerce, Enterprise Resource Management, e-government, or indeed a variety of other purposes.
The increasing availability of high capacity networks, mobile and fixed devices, have also triggered investments in multimedia solutions like video conferencing as integral parts of the electronically enabled business; promising to revolutionize how enterprises and institutions communicate and collaborate.
Comnavig understands the complexity and potentially huge costs that often characterize these solutions, ranging from capital intensive ERP solutions to IP based multimedia tools and content. As convergence dominates the landscape, Comnavig provides a one - stop advisory resource able to provide invaluable insight across mobile, fixed multimedia and e- business areas, enabling your organization to get the big picture even whilst implementing solutions in incremental steps.
