Downloads
Comnavig hosts on a regular basis, knowledge enhancement workshops for various sectors of the Nigerian economy. We have taken the liberty of providing White papers from such events and also other relevant papers for your perusal. We encourage you to visit this site often as these papers are constantly being updated.
Public sector whitepaper
During November 2009, Comnavig organized a Contact Center workshop for all Government agencies and Regulatory bodies. This 2 - day interactive event was attended by customer service/public relations managers, IT managers and other influencers in the public sector service delivery chain. This white paper gives an overview of the integral issues discussed at the event.
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The Contact Center in the Nigerian Banking Context
There are various reasons why clients and potential clients find it increasingly difficult and inconvenient to visit the bank for minimal transactions and to make simple enquiries. Traffic gridlocks, health and disabilities, and demanding jobs that afford little spare time are examples of these barriers. This presentation provides insight into how the Contact Center presents solutions to these challenges.
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Contact Center workshop overview
This presentation gives a general overview of what participants could expect to learn during the workshop and broaden their understanding of the Call Center from a public service viewpoint.
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Whitepaper on banking sector workshop on Contact Centers
In August 2008, Comnavig organized the inaugural Contact Center workshop for the Banking Sector. The event highlighted the role of the Contact Center as interaction mechanism that will consolidate e channel service delivery and allow banks to leverage retail networks mainly for transactional activities. This white paper covers the output of that two day, interactive event.
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E-Brochure
E-Brochure
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